Terms & conditions
The following terms and conditions are valid between you and
OEUVRES SENSIBLES SAS
and apply to all use of orders placed on Œuvres sensibles website: www.oeuvres-sensibles.com
Please note that we do not guarantee that all products featured on the website are in stock or are available for purchase. We preserve the right to stop selling a product.
Orders can only be placed by a person that is 18 years or older.
We reserve the right to revise the terms and conditions at any time without prior notice.
Each purchase is subject to the version of the terms and conditions applicable at the date of submitting the order. Please inform yourself about the applying version of terms and conditions before submitting your order. Please note that the terms and conditions valid for your order are always the terms and conditions that you have read and accepted before you have placed your order and not a later version.
By using the website and/or placing an order on the website you confirm that you have read the terms and conditions, and that you accept them. Please make sure that you have read and understood the terms and conditions before you place an order. An order can only be placed if you have previously confirmed that you accept the terms and conditions.
Please note that products in your shopping bag are not reserved and may be purchased by other customers until you have proceeded to checkout and received the order confirmation email.
All the prices are indicated in euros and all taxes are included. The Value Added Tax (VAT) is the one in force on the French territory.
The prices applied are those shown on the website at the time of ordering.
All items are subject to availability. We will inform you as soon as possible if the goods you have ordered are not available.
If one of the ordered products is not available anymore, we shall contact you within 7 days of the order date. You will then be able to confirm the order or cancel it.
In case the order is maintained and delivered partially, the client will be charged only the price of the delivered products.
In the event the order is cancelled, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
Antique fabrics supplied may have colour variations and blemishes which are evidence of authenticity and do not constitute a defect. They will never affect the overall aesthetics of the product and its ability to be used as intended.
Naturally dyed pieces may have colour variations due to the artisanal dyeing process. Slight variations may occur between different batches.
Pieces are not guaranteed against fading. Exposure to direct sunlight is not recommended for naturally dyed pieces. Please refer to the care instructions in the product description.
We are working on demand or with a very little stock. Every piece is made-to-order in a limited quantity.
The delivery time depends on the number of orders and of the load of work. The maximal dispatch time is 4 weeks from the day of the order.
You will receive a confirmation email after your order has been placed, and you will be informed of your delivery date by DHL Express.
Worldwide deliveries are carried out by DHL Express.
You have the possibility to track the parcel on the website of DHL with the tracking number communicated in the email informing you of the order dispatch. In the event of delay, we cannot be held responsible for any reason whatsoever. Consequently, no claim for compensation of any kind can be made against us.
The website offers the following payment methods:
Payment by cards via Stripe
For payment by card, the credit is made at the time of the confirmation of the order provided that we have obtained prior permission to debit your account with the appropriate payment center, failing which the order could not be taken into consideration.
Payment with Klarna according to your country's availability.
RIGHT OF WITHDRAWAL WITH COMPENSATION
You have a period of 14 days from the date of receipt of the product(s) to return them (ART. L121-20 of the French Consumer Code).
If the last day of the lead-time is a Saturday, a Sunday, or a Holiday, the lead-time is reported to the following business day.
Beyond this, we reserve the right to refuse the return or the refund. All enquiries must be sent to email@example.com
We can’t provide any refund or exchange for custom-made products as embroidered tablecloths. Exchange or store credit of the articles will only be accepted if the product(s) ordered are returned in their original condition, unused, unwashed, and in their original packaging.
The product(s) shall be returned in its original wrapping at the following address:
30 rue Mazagran
Please feel free to ask any questions prior to ordering to avoid confusion about our products, we offer personal assistance to any customer.
We can provide an extra adjustment of your piece if necessary
Contact us at firstname.lastname@example.org
CUSTOMS, DUTIES AND TAXES
All international orders are shipped delivery duties unpaid (DDU).
Unfortunately, we cannot calculate these charges prior to your order being placed, and are unable to cover them for you. Any applicable fees will be collected from you by the carrier upon delivery.
Please check with your local customs office to determine what these additional costs shall be prior to purchase.
By visiting the website www.oeuvres-sensibles.com you may be asked to give your personal information. This data is only used for internal purposes and to fulfill your order. Under no circumstances this data will be released or sold to anyone.
As per the law, you have the right to access, modify, rectify and delete any of your personal data. You may exercise this right at any time by contacting email@example.com or by writing to : OEUVRES SENSIBLES, 30 rue Mazagran, 13001 Marseille, FRANCE
All content on this website, such as text, graphics, logos and images is our property. You may not modify, copy, reproduce, republish, upload, post, transmit or distribute in any way, any content, in whole or in part. Any violation of this article may be the subject of appropriate legal action, in particular for counterfeiting.
All rights are reserved.